Refund Policy

Last updated September 18, 2026

DropLock subscriptions are billed monthly through Creem. This policy covers your DropLock subscription — not the digital products your buyers download through your links, which are between you and them.

Cancelling

Cancel anytime from your billing portal. You'll keep access through the end of the period you've already paid for — we don't prorate mid-cycle cancellations.

Refunds

If something went wrong on our end — a billing error, a duplicate charge, or a service issue that meaningfully affected your ability to use DropLock — email us within 14 days of the charge and we'll make it right. Outside of that, subscription charges are non-refundable once a billing period has started.

How refunds are processed

Approved refunds are issued by Creem, our merchant of record, back to your original payment method. Processing time depends on your bank or card issuer.

Contact

To request a refund, email billing@drop.toolitlle.com with your account email and the charge date.